Life at an Indian Call Center
[...]
Call centers and other outsourced businesses -- such as software writing, medical transcription and back-office tasks -- employ more than 1.6 million people in India, mostly in their 20s and 30s. But at this young age, they face sleep disorders, heart disease, depression and family discord, according to doctors and several industry surveys.
Experts say the brewing crisis could undermine the success of India's hugely profitable outsourcing industry, which earns billions of dollars annually and has shaped much of the country's transformation into an emerging economic power.
Heart disease, strokes and diabetes cost India an estimated $9 billion in lost productivity in 2005. The losses could grow to a staggering $200 billion over the next 10 years if corrective action is not taken quickly, said a study by the New Delhi-based Indian Council for Research on International Economic Relations.
The outsourcing industry would be hardest hit, the study found.
[...]
Call centers and other outsourced businesses -- such as software writing, medical transcription and back-office tasks -- employ more than 1.6 million people in India, mostly in their 20s and 30s. But at this young age, they face sleep disorders, heart disease, depression and family discord, according to doctors and several industry surveys.
Experts say the brewing crisis could undermine the success of India's hugely profitable outsourcing industry, which earns billions of dollars annually and has shaped much of the country's transformation into an emerging economic power.
Heart disease, strokes and diabetes cost India an estimated $9 billion in lost productivity in 2005. The losses could grow to a staggering $200 billion over the next 10 years if corrective action is not taken quickly, said a study by the New Delhi-based Indian Council for Research on International Economic Relations.
The outsourcing industry would be hardest hit, the study found.
[...]
Labels: Legendary Western Abuse. Call Centers. India. Slave Labor. Globalization Sucks
posted by TheFuriousGourmet | 4:22 PM
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